After about 2 weeks of searching for fixes and tinkering with the VCI-300 myself I came to the conclusion that the repairs were far beyond my knowledge. So I emailed Vestax and they instructed me to contact their US distributor AM&S. I contacted AM&S and they instructed me to go to one of their local authorized repair shops. 2 out of the 3 repair shops I was directed to were retail stores. The retail store/repair shops didn’t give a shit about my repair because I didn’t buy it from them. Luckily there was 1 repair shop that took in my VCI-300 under warranty. The people at Audio Services were super helpful and nice. It took them 3 weeks to diagnose my unit and confirm that the PC board was completely dead. The PC board is pretty much ALL of the internals of the VCI-300, without the PC board the VCI-300 would be just a piece of plastic. So audio services calls AM&S and AM&S tells them they’ll ship a new PC board. 2 weeks later I get a call from Audio Services that the PC Board is back-ordered. It’s already January and my Vestax unit has been in the repair shop for over a month, so I decided to give Vestax a call and complain to them about their lack of service. What’s the point of replacing a whole PC board?? That’s like a TV with a dead screen, why not just make it easier on both of us and just give me a new unit since it’s still under warranty?? So the AM&S rep tells me he’ll call the repair shop. Next day the AM&S rep calls me and says to wait another 2 weeks for the part to arrive from Japan. 2 weeks later NO part at the repair shop and I call AM&S pissed off. They finally concede and decide to send me a brand new VCI-300 unit and even the VCI-300 MKII. After that call it arrived in 4 days! Why couldn’t AM&S just replace the unit in the first place instead of making me wait over 2 months?? I was a bit disappointed because I got the original VCI-300 after they said I’d get the VCI-300 MKII, but I was happy I got a brand new replacement. I brought the unit in the shop mid November 2010 and did not get a replacement until February 2011
With Rane I called, then talked to 1 person, sent in my mixer, and got it back in 1 week! I’m upset that Vestax and AM&S made me jump through so many hoops, talk to multiple people, and wait over 2 months just to get a replacement VCI-300. I wouldn’t give Vestax/AM&S a complete Fail because they actually replaced my unit but they deserve a solid D for making me wait when they could’ve EASILY sent me a replacement 2 months prior.
Possibly Related Posts:
- Cupcake; A Bit of Sugar For The Soul. Brought to you by BittenSweet and Mixed by DJ Chris Cruz
- My Review for the Vestax VCI-300
- What is a DJ if he can’t scratch??
- Rest In Peace to my Mentor DJ Big E
- My DJ Setup
